The Muse Community

The Muse Community was created to celebrate everyone who is part of our universe.

As a member of our community, you'll earn points with every purchase and enjoy exclusive benefits, discounts, and special perks designed to make your Musbombon experience even more rewarding.

Joining The Muse Community is very easy.

If you shop online, simply sign in to your Musbombon account. If you don't have one yet, you can create it from the My Account section located at the top right of our website.

If you prefer visiting one of our stores, you can join the program during your purchase. Simply let one of our team members know that you'd like to become part of The Muse Community and provide the information required to complete your registration. Your virtual membership card will be created instantly.

Once you're registered, you'll receive a welcome email with access to your virtual card, which you can easily add to your device's Wallet on both Android and iOS by following the instructions provided.

If you can't find the email, we recommend checking your spam or junk folder.

If you still haven't received it, our Customer Care team will be happy to assist you at atencion.cliente@japinternational.es.

Every purchase you make, whether in our physical stores or on the Musbombon online store, automatically adds points to your account.

You can also see how many points you'll earn on each product page on our website. For every €1 spent, you'll earn 1 point in The Muse Community.

Points are calculated based on the final purchase amount after discounts, promotions, or promotional codes have been applied, excluding shipping costs.

Redeeming your points in The Muse Community is easy.

In our online store, during checkout, you'll find the "Use The Muse Community points" option at the payment step. By selecting it, you'll be able to view your available points balance and choose how many points you'd like to redeem. The discount will be calculated automatically based on the number of points selected.

In our physical stores, our team will let you know your available points balance and process the redemption during your purchase. To redeem points in-store, your purchase must be €45 or more.

The minimum redemption is 100 points, and the maximum is 500 points per purchase.

Each point is worth €0.05 in discount. This means that for every €100 spent at Mus&Bombon, you'll earn 100 points, equivalent to €5 off a future purchase.

€1 = 1 point
100 points = €5 discount

Points cannot be combined with other promotions or discounts.

Every purchase made at Mus&Bombon earns new points based on the final order amount.

If you make a full or partial return, the points earned from the returned items will automatically be deducted from your points balance. If you used The Muse Community points as part of your payment and later request a return, once we have received the item and verified that it is in its original condition, you will receive a refund for the amount you actually paid.

However, the points used to obtain that discount will not be credited back to your account. This policy applies to purchases made both in our online store and in our physical stores.

If you wish to leave The Muse Community, you can request to cancel your membership by contacting our Customer Care team at atencion.cliente@japinternational.es.

To help us process your request more quickly, please include the reason for your cancellation, your full name, and the email address you used to register for the program.

Once we receive your request, our team will review it and contact you to explain the cancellation process and any possible implications.

These Terms & Conditions govern the General Conditions of Use of the Loyalty Card and points programme offered by JAP INTERNATIONAL BRANDS S.L., with registered office at C/ Bailèn 13, 08010 Barcelona, Spain, VAT No. B-66502774.

The use of the Loyalty Card and loyalty points (hereinafter referred to as the "Loyalty Programme") is subject to these Terms & Conditions. Applying for and using the programme constitutes your express acceptance of these terms.

• The Loyalty Card is free of charge, personal and non-transferable. The cardholder may be required to provide proof of identity when using the card if requested by JAP INTERNATIONAL BRANDS S.L. staff.

• The Loyalty Card may be linked to an email address. JAP INTERNATIONAL BRANDS S.L. reserves the right to verify, through its store staff, that the email address provided corresponds to the cardholder.

• Any individual aged 18 or over who is within our sales portfolio may become a cardholder.

• The Loyalty Card is valid in all official Mus&Bombon stores and on www.musbombon.com.

• The Loyalty Card is not a payment method and cannot be used to settle outstanding balances of any kind, including financed purchases. Discounts obtained through the programme cannot be exchanged for cash.

• The Loyalty Card allows cardholders to benefit from discounts on purchases of JAP INTERNATIONAL BRANDS S.L. products, both in physical stores and online, according to the promotions available at any given time. It also allows members to receive marketing communications through their preferred channel and gain access to events, exclusive content and other additional benefits.

• The Loyalty Card is valid indefinitely. Therefore, JAP INTERNATIONAL BRANDS S.L. reserves the right to modify or cancel, at any time, all or part of the benefits associated with the programme (including points, gifts, rewards and other benefits).

• The Loyalty Card is available to anyone who requests it.

• If you choose to share the use of your Loyalty Card with third parties (either by giving them the card or by allowing them to use your phone number as the registered cardholder during checkout), you do so at your own responsibility.

• The collection and processing of personal data relating to members of the JAP INTERNATIONAL BRANDS S.L.Loyalty Programme linked to the Loyalty Card will be carried out in accordance with the Privacy Policy available at musbombon.com.

• It is the customer's responsibility to notify JAP INTERNATIONAL BRANDS S.L. of any changes to the personal data provided when registering for the Loyalty Card. Customers may update their information at any time by emailing atencion.cliente@japinternational.es. Otherwise, JAP INTERNATIONAL BRANDS S.L. will consider the information originally provided by the customer to be valid.

• Marketing communications: By registering with JAP INTERNATIONAL BRANDS S.L., the Loyalty Card holder expressly consents to the processing of their personal data for advertising and promotional purposes through the communication channel they have selected. You may unsubscribe from these communications easily and free of charge by using the unsubscribe link included in every communication sent by JAP INTERNATIONAL BRANDS S.L..

• The cardholder is solely responsible for the use and safekeeping of the Loyalty Card from the moment it is issued by JAP INTERNATIONAL BRANDS S.L.. JAP INTERNATIONAL BRANDS S.L. accepts no responsibility for any incident relating to the Loyalty Card once it has been issued, nor for any discounts obtained through improper use. JAP INTERNATIONAL BRANDS S.L. shall not be liable for any use of the Loyalty Card by third parties, whether through direct use of the card or through the use of the cardholder's registered phone number.

• If your Loyalty Card is lost or stolen, please notify our Customer Care team. A new Loyalty Card with the same membership number can be issued to you. Remember that you can always view your membership number and access your Loyalty Card by logging into your customer account on the Mus&Bombon website.

• If you wish to cancel your Loyalty Card, you must submit your request through Customer Care. Once cancelled, you will lose all rights associated with the Loyalty Card, including any accumulated points.

• JAP INTERNATIONAL BRANDS S.L. reserves the right to cancel the Loyalty Card and revoke all associated benefits in the event of improper use of the card or failure to comply with these Terms & Conditions.

• JAP INTERNATIONAL BRANDS S.L. reserves the right to contact you regarding any matter related to your Loyalty Card.

• We recommend reviewing these Terms & Conditions regularly, as JAP INTERNATIONAL BRANDS S.L. may update them from time to time to reflect changes in applicable regulations or our services.