CART
How can I confirm that my order has been placed successfully?
Once your purchase has been completed, you will receive a confirmation email with a summary of your order.
If you do not receive it within a few minutes, we recommend checking your spam or junk mail folder.
If you still cannot find it, please contact our Customer Service team at atencion.cliente@japinternational.es. We will be happy to assist you and check the status of your order.
What is the delivery time?
Orders are delivered within an estimated 72 business hours.
During periods of high demand, such as sales or special campaigns, delivery times may be longer.
Delivery times may be extended during sale periods.
How much does shipping cost within Spain?
Shipping is free on orders over €69.
For orders below this amount:
- Mainland Spain: €3.90
- Balearic Islands: €4.90
We currently do not ship to the Canary Islands.
How much does international shipping cost?
International shipping is free on orders over €79.
For orders below this amount, the shipping cost is €6.90.
Do you ship outside the European Union?
Yes. Shipping outside the European Union costs €12.
Any applicable taxes, customs duties or import fees are the responsibility of the customer and must be paid in accordance with the regulations of the destination country.
Do you need help with your shipment?
If you have any questions about your order status or our shipping conditions, please contact our Customer Service team at atencion.cliente@japinternational.es.
